Terms and Conditions
Published: 12 November 2025
Latest update: 12 November 2025
1. Introduction
These terms and conditions (the "Terms") govern your use of eComID AB's ("eComID", "we", "our", or "us") services, including the eComID Agent, the Size Finder, and all other associated features and functionalities, whether integrated on merchants' websites or mobile applications ("Websites") or made available through eComID's own website, mobile application, or other channels, and, if applicable, any profile you have registered with eComID (collectively, the "Services"). By using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
Please note that Websites may have their own terms and conditions. These Terms only concern our Services, and your use of the Websites may therefore also be governed by other terms and conditions, which may differ from ours.
2. Services provided
Our Services include a dynamic solution focused on promoting mindful shopping. Through a tailored suite of Services, we empower you to make better product selections, aiming towards helping you choose purchases that you are more likely to keep. As a result, our Services help reduce the likelihood of returns and enhance your overall shopping experience.
3. Use of Services
3.1 Eligibility
To use the Services, you must be at least eighteen (18) years old or have reached the age of majority in your jurisdiction. By using the Services, you represent and warrant that you meet this eligibility requirement.
3.2 Account and registration
No account is necessary to utilize the general features of our Services, but to store relevant information for future use of and personalise your use of our Services, you must register an eComID profile.
When you are logged in on a merchant's Website, we may utilize the information you have provided to the merchant, such as your email address and other relevant details. It is your responsibility to ensure that the information registered with merchants is accurate, current, and complete.
3.3 Specific terms regarding your use of eComID Agent
eComID Agent is designed to support you in making informed shopping decisions. eComID Agent utilizes artificial intelligence and machine learning technology to provide personalized shopping assistance.
Artificial intelligence and machine learning are rapidly evolving technologies. eComID continuously works to improve eComID Agent, making it more accurate, reliable, safe and beneficial. However, given the probabilistic nature of machine learning, eComID Agent's output may occasionally be incomplete, inaccurate, or not fully tailored to every specific need. You are responsible for verifying all recommendations before making purchase decisions. eComID Agent must not be relied upon for legally, medically, or financially significant advice, or for urgent or critical decisions. eComID Agent provides suggestions only, based in part on product data provided by merchants. While we strive for accuracy, we cannot guarantee results. This does not affect your statutory rights.
4. Data collection and privacy
How eComID processes your personal data when we provide the Services is described in our Privacy Policy ("Privacy Policy"). There you can also find more information about your rights regarding your personal data, as well as how you can contact us if you have any questions. For more details, please see our Privacy Policy.
5. User responsibilities
5.1 Compliance with laws
You agree to use the Services in compliance with all applicable laws and regulations.
5.2 Prohibited activities
You agree not to (i) use the Services for any illegal or unauthorized purpose; (ii) interfere with or disrupt the Services/Websites or servers or networks connected to the Services/Websites; or (iii) attempt to gain unauthorized access to any part of the Services or Websites.
6. Intellectual property
All intellectual property rights in the Services, including but not limited to software, text, graphics, and logos, are owned by or licensed to us. You are granted a limited, non-exclusive, non-transferable license to use the Services solely for personal, non-commercial purposes.
7. Disclaimers and limitation of liability
7.1 Disclaimers
The Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Services will be uninterrupted or error-free.
7.2 Limitation of liability
To the fullest extent permitted by law, subject to your statutory rights which cannot be excluded, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Services or (ii) any unauthorized access to or use of our servers and/or any personal information stored therein.
8. Indemnification
You agree to indemnify and hold eComID harmless from and against any reasonable expenses (including reasonable attorney fees and costs) suffered or incurred by eComID arising out of or related to your breach of these Terms.
9. Changes to the terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on eComID's website or notification through the Services. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes. We encourage you to review these Terms periodically to stay informed about any updates.
10. Governing law and dispute resolution
10.1 Governing law
These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles.
10.2 Dispute resolution
Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall be resolved by the courts of Sweden, unless otherwise required by mandatory consumer laws in your country of residence, according to which you, e.g., may choose to bring legal proceedings in your country of residence, or we are required to only bring legal proceedings in your country of residence.
11. Duration and termination
11.1 Duration
These Terms apply as long as you use the Services and, where applicable, until termination in accordance with Sections 11.2 or 11.3 below.
11.2 Suspension and termination by eComID
We reserve the right to suspend or restrict your access to all or any part of the Services (including, if you have registered an eComID profile, deleting your profile) at any time, with or without cause, with or without notice, effective immediately. This includes situations where you violate these Terms or engage in conduct that we determine to be harmful to the Services or other users. We also reserve the right to terminate or modify any part of the Services at any time.
11.3 Termination by you
You may stop using the Services at any time, and if you have registered an eComID profile, you may delete it at any time.
11.4 Effect of termination or suspension
Upon termination or cessation of your use of the Services (whether by you or by us), your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, data collection and privacy, warranty disclaimers, indemnity, and limitations of liability.
12. Miscellaneous
12.1 Entire agreement
These Terms constitute the entire agreement between you and eComID regarding the use of the Services and supersede any prior agreements between you and eComID relating to your use of the Services.
12.2 Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.
12.3 Waiver
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and eComID's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
13. Contact information
If you have any questions about these Terms, please contact us at [email protected].